Great piece by Jean-Louis Gassée that provides examples of the many frustrations he encounters while trying to use Apple’s software as of late. I’ve read a lot of pieces on whether or not Apple’s software has been declining in quality lately, but this one stuck out to me because of this concluding statement:
One side of the coin is Apple’s numbers are splendid. The quarterly results that will be disclosed next week (January 27th) are likely to show strong iPhone 6 sales and a continuation of Mac progress. And despite my bug list, Apple software still compares favorably to Windows 8 and Android offerings.
The other view is that the quality lapses we observe are the beginning of a slide into satisfied mediocrity, into organizations and projects that “run themselves”, that are allowed to continue for political reasons without regard for the joy of customers.